Who this policy covers
The policy applies to our website, Android app, mobile browser and ২৪/৭ live chat. Once you open an account, deposit money, take a bonus or write in for help, you come under it.
Information you never type in but that is created automatically, such as your device type or the time you logged in, is explained here too. If any part of it is unclear, ask on live chat and the reply comes in Bangla.
What information we hold
We ask only for what lets us run your account, process payments and stop fraud. Nothing beyond that.
Account details
Name, date of birth, mobile number and a contact address. The date of birth is how we confirm the user is over ১৮.
Transaction and payment details
When you send money by bKash, Nagad, Rocket, Upay or bank transfer, we hold that number, the transaction ID, the time and the amount. We never ask for your PIN, OTP or password. If anyone does, treat it as a fraud attempt.
Device and log data
Browser type, operating system, screen size, the rough location we get from your IP address, and your login and logout times. These are used to block entry from devices we don't recognise.
Support messages
Whatever you write on live chat is kept on record, so the same problem gets sorted faster if it comes back.
Why 8www wants this information
We collect information for specific jobs, not to study your habits. The main reasons are:
- Keeping your account running and confirming it is you every time you sign in.
- Processing deposit and withdrawal requests and keeping the transaction record straight.
- Spotting whether one person is running more than one account.
- Keeping bonus and VIP tiers accurate, so who is due the ৳৩৫০ referral bonus or the ০.৮% daily cashback never gets mixed up.
- Closing support requests quickly, since seeing the earlier conversation cuts down the time it takes to answer.
- Meeting legal duties, such as keeping financial records.
Payments and identity checks
The minimum deposit is ৳৩০০, and in most cases the money shows up in up to ২ minutes. Withdrawals start at ৳১,১০০ and run to ৳২৫,০০০ a day, and the money usually lands in ৩৭ minutes.
Your identity has to be checked once before the first withdrawal. Upload any one of a national ID card, passport or driving licence and it is usually looked at within ২ hours. The first withdrawal can take up to ৬ hours; from the next one it runs on normal timing.
Before you send a document: the picture has to be sharp, all four corners visible, and the name must match your account name exactly.
We don't ask for the same document over and over — once it is checked, it stays linked to your account.
Cookies and device storage
Cookies are small text files kept in your browser. We use them for three jobs: holding your login session, remembering your language and preferences, and showing security warnings.
Clearing cookies from your browser settings breaks nothing, but you will have to log in by hand each time. We do not use third-party tracking cookies to serve ads.
Who your information is shared with
We do not sell your information. It is shared only in a limited way, and only where it is genuinely needed.
- Payment providers (bKash, Nagad, Rocket, Upay, banks): only the part needed to complete or reverse a transaction.
- Game providers (Spribe, Pragmatic Play, Ezugi and others): to load games and verify results.
- Law enforcement or courts: where there is a valid written request, only what the law requires us to give.
In every case, information is provided for that specific purpose only and is not permitted to be used for anything else.
How long 8www keeps records
We do not hold information forever. Each type of information has its own time limit, and once that limit ends the data is deleted or anonymised.
| Type of information | How long it is kept | Why |
|---|---|---|
| Account profile | While the account is active, and after closure for the statutory period | To settle any future dispute |
| Deposit and withdrawal records | For the period required by financial accounting and tax obligations | Reconciliation and audit |
| Live chat messages | Limited period | To keep a history of support |
| Device and log data | Short period | Security review |
| Bonus and VIP records | While the account is active | To keep track of rewards owed |
Your information stays under your control
Your information stays with us, but the decisions are yours. All of these can be started from live chat:
- Ask for a copy of your information.
- Ask for a name typed by mistake or an old phone number to be corrected.
- Ask for your account to be closed.
- Turn off marketing SMS or notifications.
- Turn off permissions given to the app (such as notifications) from your phone's settings.
A deletion request cannot always be honoured immediately, though. Transaction records have to be kept for a period, and account information cannot be removed before an ongoing check is finished. Where that applies, we will tell you what is being kept and why.
How we keep your information safe
Encryption is used when information is sent, so nobody can read it on the way. Only a few people have permission to enter the servers, and every action they take is logged.
If an unfamiliar device or an unusual login comes to notice, the session is closed and the user is informed. One thing is important on your side too: never share your password, and do not use the same password anywhere else.
What happens when the policy is updated
If payment methods or the law change, parts of the policy have to change as well. When that happens, a new version is posted on this page, and if a change affects your rights you are informed after logging in or through live chat.
It is worth reading the latest version before making any decision, because what an older version said no longer applies.
If you want help
Live chat is open 24/7 if you have questions, and you can speak in Bangla. Requests to delete information or to submit documents can also be started from live chat.
Answers to common questions about login, deposits and withdrawals are already written on the Help Centre page, so checking there may get you a solution straight away.
What people ask most about their information
Does 8www sell my information to anyone else?
No. Information is shared only in a limited way with payment providers, game providers, and for legal requests. Nothing is given to advertisers.
If I close my account, is all my information deleted immediately?
Most of your profile information is removed, but transaction records have to be kept for the statutory period. What is being kept and why is explained in the reply to your request.
Why does the first withdrawal take longer?
Because identity has to be verified for the first time. After documents are submitted, verification usually finishes in 2 hours, and the first withdrawal can take up to 6 hours.
What goes wrong if I turn cookies off?
If browser cookies are disabled or cleared, you will have to log in by hand every time and settings such as your language preference will not stay as they were.
What should I do if someone calls asking for my PIN or OTP?
We never ask for your PIN, OTP or password. Anyone who does is trying to scam you, and you should report such a request in live chat.
If anything in this policy is unclear, ask in live chat and you'll get your answer in Bangla. To open a new account, start from the registration page, or go back to the homepage to look through the games.