8www Rules & Conditions

The conditions you accept before opening an 8www account

You must be at least 18 years old to open an account. The name and date of birth you enter in the registration form have to match your ID. One person can hold only one account. If several accounts are found under the same person's name, all of them may be closed.

Never share your login password or OTP with anyone. If someone else places bets from your account, the responsibility is still yours. If you let someone else use your phone or computer, log out first.

Wrong information at sign-up creates hassle when you withdraw later. So keep your name, mobile number and payment account all under the same person's name.

How bets work and which bets get voided

Once a bet is confirmed it cannot be reversed. You have to place the bet before the event starts. Entries placed after the game has begun may be voided, and in that case the money goes back to your balance.

RTP is the long-run average return, not the result of a single round. Mermaid Fishing has an RTP of 96.6%, but that does not guarantee you get your whole ৳100 back in one round. Check the minimum and maximum limits of a game before you bet.

The table shows the limits of a few popular games. Each game's rules appear on screen when you open it.

There are three common reasons a bet gets voided: the event is postponed or cancelled, wrong odds are printed on screen, or bets land in an unusual pattern on the same event. If a suspicious bet is voided, the reason is given in live chat.

If you try to work around bonus terms by betting both sides of the same event, or bet using someone else's account, your winnings may be held.

Bonus conditions and the 14x calculation

You get a 190% bonus on your first deposit, up to a maximum of ৳25,000. So if you deposit ৳1,000, the bonus is ৳1,900 and your total balance stands at ৳2,900.

To make that balance withdrawable you need to wager 14 times the total. That works out to ৳2,900 × 14 = ৳40,600 turnover. You have 7 days to meet the conditions.

• The minimum deposit to activate the bonus is ৳300.
• You can't withdraw from the bonus portion before meeting the conditions, but your own deposit and winnings stay in the account.
• If the conditions aren't met by the deadline, the bonus portion is deducted.

On top of that there's a 15% reload bonus, 0.8% daily cashback, and ৳350 for bringing a friend. Cashback is calculated on your net loss for the day, so there's no cashback on a winning day.

Deposit and withdrawal timeframes

The minimum deposit is ৳300, and it usually lands in your balance within 2 minutes. You can send money through five routes: bKash, Nagad, Rocket, Upay and bank transfer.

The minimum withdrawal amount is ৳1,100. The money usually arrives in 37 minutes. The first time, it can take up to 6 hours while your account details are checked.

You can withdraw up to ৳25,000 a day. The limit goes up as your VIP level rises, and from Platinum onwards you also get a dedicated manager. If you request a withdrawal to a bKash or bank account that doesn't match the name on your account, it will be held.

The ID step before your first withdrawal

1. 1Take a photo of the document. Use your national ID, passport or driving licence — any one of them — and photograph the front clearly in good light.
2. 2Send it in live chat. Share the file in the 24/7 live chat inside the website or app and the team will review it.
3. 3Wait for a response. You're usually told within 2 hours. If the details match, withdrawals are enabled.

If the photo is blurry, cropped, or the name spelling doesn't match the account, you may be asked to send it again. This is a one-time step — next time you won't have to hand over papers separately.

What information is stored where

Your mobile number, transaction records and login times are used to run the account, keep the bonus figures straight and look into complaints. Phone numbers and payment details are never sold to anyone.

If you ask for your account to be closed, records of earlier transactions have to be kept for a set period under the law. The details are set out in the privacy policy.

Account closure and how to raise a complaint

Fraudulent payments, one person running several accounts, or attempts to get around bonus conditions can lead to the account being suspended. While suspended you can't log in, but you can still talk on live chat and you'll be told what balance is left.

If money has been deducted or there's a dispute over a bet, send the game name, the time and the bet ID in chat. Routine complaints are answered the same day; if it has to be checked with the game provider, it can take a few days.

Where to look when the terms change

This page is updated when new games are added, payment routes change or bonus rules change. Big changes get an announcement on the site, and using the site after a change counts as accepting the new terms.

If you're unsure which terms applied when you placed a bet, tell live chat and the answer will follow the rules in force at that time.

The questions we get asked most

If you want to open a new account, go to the registration page, and take a look at the homepage to get a feel for the games and payment routes.