8www Withdrawal Guide: Steps to Cash Out from Your Account
By the end of this page you will know how much you can withdraw, which document you need the first time, how long the money takes to arrive, and exactly where to look if a request gets stuck.
Limits and Timing: How Much and How Long
Keeping these few numbers in mind before you send a request makes it less likely to get held up.
You send a withdrawal request, then a few hours later the status still reads processing — most of the time the cause is a name that does not match the account, or ID not submitted on the first request. The withdrawal process at 8www is kept simple, but a few limits apply. Minimum ৳১,১০০, usual daily limit ৳২৫,০০০, and processing normally takes ৩৭ minutes. On a first request, adding document checks can stretch it to ৬ hours.
| Item | Value | Applies to |
|---|---|---|
| Minimum withdrawal | ৳১,১০০ | On every request |
| Daily maximum withdrawal | ৳২৫,০০০ | At entry level; higher on VIP tiers |
| Usual processing time | About ৩৭ minutes | Once verification is complete |
| First withdrawal | Up to ৬ hours | When document checks are included |
| Minimum deposit | ৳300 | To add to your balance |
| Deposit credit time | About ২ minutes | Mobile wallets and banks |
If your balance does not go up, check the deposit status first; that step is covered in detail in the Deposit Guide.
Daily limits rise as your tier goes up
Your account tier changes as monthly turnover grows, and with it the amount you can take out in a day and your cashback rate. Use the table below to see which tier your account is on.
| Tier | Monthly turnover | Daily withdrawal limit | Cashback |
|---|---|---|---|
| Copper | Starter | ৳২৫,০০০ | ০.৮% |
| Silver | ৳৩০,০০০ | ৳৪২,০০০ | ০.৯৫% |
| Gold | ৳140,000 | ৳৭০,০০০ | ১.১% |
| Platinum | ৳680,000 | ৳120,000 | ১.২৫% |
| Titanium | ৳3,300,000 | ৳200,000 | ১.৪% |
Platinum and Titanium tiers come with a dedicated manager who can clear larger requests in advance. Full tier details are on the Bonus & VIP page.
The Four Steps to Cash Out of 8www
Finish each step before moving to the next; if you stop halfway, the request is never submitted.
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1
Log in and open your wallet
After logging in, go to the wallet section inside your profile. If you have forgotten your password, you can reset it right from the login page.
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2
Pick the amount and the channel
Enter at least ৳১,১০০, then choose the number or bank account you want the money sent to. The name must match your account name exactly.
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৩
First time? Submit your document
Upload a photo of your national ID, passport or driving licence. Verification usually takes ২ hours, and once is enough.
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৪
Confirm, then wait
After confirming the request, keep an eye on the status. Most requests finish in ৩৭ minutes; the first one can take up to ৬ hours.
Most people whose requests get held up stop at the third step — their documents are incomplete. So check the photos properly before you send your first request. The steps work the same way on mobile; just pick a clear photo from the gallery instead of the camera.
Where the money lands and how fast
Five channels are available; timing and the minimum limit are the same on all of them.
Mobile wallets are usually the fastest, because the number is already verified. With a bank transfer, our side is done just as quickly, but the bank's own processing time is added on before the money lands. If the bank side is slow on a holiday, that delay is not counted in our processing time.
- bKash DepositAbout ২ minutes WithdrawalAbout ৩৭ minutes Minimum৳১,১০০
- Nagad DepositAbout ২ minutes WithdrawalAbout ৩৭ minutes Minimum৳১,১০০
- Rocket DepositAbout ২ minutes WithdrawalAbout ৩৭ minutes Minimum৳১,১০০
- Upay DepositAbout ২ minutes WithdrawalAbout ৩৭ minutes Minimum৳১,১০০
- Bank Transfer DepositAbout ২ minutes WithdrawalAbout ৩৭ minutes Minimum৳১,১০০
One rule is the same for every method: the money has to go to an account whose name matches the name on your 8www account. Send a withdrawal request to a friend's or family member's number and it gets sent back, because the owner and source of the funds can't be matched up.
Get your ID ready before the first request
Identity check is needed only once; every request after that moves much faster.
Identity verification is compulsory before your first withdrawal. The rule sounds strict, but the job is easy — submit any one of three documents. Pick the one where your name, photo and date of birth are clearest.
- National ID (NID)
- Passport
- Driving Licence
If the name on the document doesn't match your account name, the request comes back, so check the spelling before you submit. Review usually wraps up in ২ hours, though it can take a little longer when we're busy.
Steps to upload the document
- Log in to your account and open the Profile section.
- Open the identity verification part inside your profile.
- Upload the front and back of the chosen document as two separate photos.
- Wait ২ hours after submitting; you get an email or notification once it's approved.
Common mistakes when taking the photo
Most documents that get stuck are held up by photo quality, not by the document. Keep the few points below in mind and you won't need to submit a second time.
- Keep the whole document inside the frame so no corner is cut off.
- Keep the light even; glare or shadow makes the text unreadable.
- Hold the phone straight when you shoot, and don't send filters or screenshots.
- Name, date of birth and photo — all three should be clearly visible.
- Using the same document on more than one account blocks verification.
Where to check if your request gets stuck
When a request is declined, the reason is usually stated; most cases come down to the five reasons below.
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Name mismatch
The name on your account, the name on your document and the name on the bKash or Nagad account must match exactly. Get even one letter wrong and the request comes back.
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Bonus conditions still pending
With the 190% first deposit bonus, the bonus portion cannot be withdrawn until a 14x turnover is completed. Your wallet shows which part of the balance is bonus.
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Daily limit exceeded
If you ask for more than ৳25,000 in one day, the extra amount counts against the next day's limit. Splitting a large sum across two days saves time compared with asking for it all at once.
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Document incomplete or unclear
If a photo is cropped, blurry or taken from the wrong angle, it has to be submitted again. A fresh photo restarts the review, so it pays to get it right the first time.
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Multiple accounts
If one person or one number holds more than one account, verification stops. Play from a single account and ask for the others to be closed.
If money has left your balance but never arrived, tell us on 24/7 live chat with a screenshot of the transaction. Note the date, time and amount before you report it; that lets the support desk match it up faster.
Where submitted documents are kept
The documents you submit are used only to verify identity and match ownership of the money. They are not used for any other purpose or for advertising. Once verification is done, the documents are kept only as part of the account record, and ordinary staff cannot see them.
Build a few habits for your own safety: never share your password, never tell anyone your one-time code (OTP), and do not give out an OTP on live chat either, even if someone asks. Our support team never asks for your password or OTP.
You do not have to submit the same document again and again; once it is approved, later requests only need the name and number to be matched. You can read how data is stored and deleted in our Privacy Policy.
8www Withdrawals: Common Questions
Short answers to the questions the support desk gets most often.
What is the smallest amount I can withdraw?
৳1,100 minimum. The system will not accept a request for less, so top up first if your balance is low. The minimum deposit is ৳300 and it lands in about 2 minutes.
How long does the money take to arrive?
A normal request is processed in about 37 minutes. A first request that includes identity verification can take up to 6 hours. With a bank transfer, the bank's own processing time is added on top.
Which documents do I need the first time?
National ID (NID), passport or driving licence — any one of the three. Clear photos of both front and back must be submitted. The review usually finishes in 2 hours.
How much can I withdraw in a day?
At the starting level the daily limit is ৳25,000. As your monthly turnover grows, your level changes and so does the limit — ৳42,000 at Silver, ৳70,000 at Gold, ৳120,000 at Platinum and ৳200,000 at Titanium.
Can I not withdraw if I take a bonus?
You can, but only once the conditions are met. The 190% first deposit bonus carries a 14x turnover requirement. Clear that and the whole balance becomes withdrawable.
What do I do if the names don't match?
Fix the name on your profile first, then check it against the registered name on the number or account you want the money sent to. If they match, send the request again; the 8www support team can help you correct a name on live chat.
Can I make the request from my phone?
Yes. The steps are the same in the browser and in the app. If you want to do it from your phone, download the app so you can follow the status with notifications.
Want to start today?
A new account gets a 190% bonus on the first deposit, up to ৳25,000. Creating the account, submitting documents and making the first request all start in the same place. If you don't have an 8www account yet, register first, then work through this guide step by step.