8www Deposit Guide: What to know before and after topping up your balance
By the end of this guide you'll be able to send money from mobile banking yourself, know how long it takes to reach your balance, and work out what to do first if a transaction gets stuck.
Decide first which method you'll use to send money
Almost everyone asks the same two questions the first time they put money into an account: which method arrives fastest, and will it get stuck along the way. 8www gives you five routes — bKash, Nagad, Rocket, Upay and bank transfer. Each one takes a minimum of ৳৩০০, and the money usually lands in your balance within ২ minutes.
In Bangladesh bKash and Nagad see the most use. Both are done from the mobile app in two or three taps, and the reference number appears right there in the app. Rocket and Upay work the same way, though some people prefer sending from an agent outlet. With bank transfer the money can take a little longer, because the reference number has to be matched up.
Check three things before you start. First, the number or account you're sending from should be in your own name. Second, log in to your 8www account and look at the number on the deposit page just before you send — don't copy it from an old screenshot. Third, write down the transaction ID or reference once the transfer is done; it may come in handy.
- ১৮+ Adults only
- SSL encryption
- 24/7 live chat
- bKash & Nagad
8www Deposit: time and limits for each method
See the timing and limits for all five routes in one place, then pick whichever is easiest for you.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
The daily withdrawal limit at the first tier is ৳২৫,০০০. If you have more play history, the limit rises at VIP tiers; see how much it goes up per tier on the Bonus & VIP page.
How to top up your balance step by step
Mobile banking or bank — whichever route you take, the five steps stay the same.
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Log in to your account
Log in with your mobile number and password. If you've forgotten the password, use the reset option on the login page.
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Tap the deposit button
The deposit option sits in the top menu or the wallet section. Tap it and the payment method and amount fields come up.
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Choose method and amount
Pick the app you'll send from, then enter ৳৩০০ or more. Write down the number shown on screen exactly as it is.
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Send the money from the app
Send the money to that number, then confirm with your PIN. Don't get either step wrong, because the return process is different.
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Check your balance
Your balance should increase within about 2 minutes. If it doesn't, take the transaction ID to Live Chat.
Each app has its own sending rules
Switch channels and only the menu names change; the rules stay almost the same. Below are the separate steps for all four.
Sending via bKash
- Open the bKash app and tap "Send Money".
- Enter the number shown on 8www.
- Type the amount you want to send and confirm with your PIN.
- Copy the transaction ID from the confirmation SMS and keep it.
If your app balance isn't enough, top up your own account first, otherwise the transaction will fail at the very first step.
Sending via Nagad
- Open the Nagad app and choose "Send Money".
- Enter the destination number and the amount.
- Approve with your PIN and wait until you see the success message on screen.
- Match the ID in your Nagad statement.
Nagad sometimes adds an extra confirmation step. Don't skip it, or the money won't be deducted but it won't be sent either.
Sending via Rocket and Upay
- Look for the "Payment" or "Send Money" option on the app home screen.
- Enter the number and the amount, minimum ৳300.
- Finish with your PIN and keep a screenshot.
- If needed, you can also get the ID from the provider's statement.
At an agent, say "Send Money", not Cash Out. Get it wrong and the money can go somewhere else.
Bank Transfer
- Note the bank account number and branch shown on 8www.
- Send the money from your own banking app or branch.
- In the remark or reference field, type the code shown on your account.
- Keep the slip or screenshot, and send it in chat if asked.
Without a reference the money still arrives, but matching who sent it takes time.
Where to look if a transaction gets stuck
If money was deducted but your balance didn't go up, don't panic first. Check the list below, then go to Live Chat.
| What you see | Usual cause | What to do |
|---|---|---|
| Money deducted, balance not updated | Payment details are slow reaching us | Wait 2 minutes, then message Live Chat with the transaction ID. Don't send the same amount again. |
| "Wrong number" message | The number on the deposit page wasn't copied exactly | Refresh the page, check the number again and try once more. |
| Amount not accepted | You entered less than the minimum ৳300 | Increase the amount and submit again. |
| Transaction successful but account doesn't match | Account name and service name are different | Use a number registered in your own name, otherwise verification takes longer. |
| Screen frozen or timed out | Weak mobile data or an old app version | Move to Wi-Fi or a better network and try again; using the latest app version makes this less likely. |
| Charged twice | Two requests were sent at the same time | Give both IDs together in chat. Our team cancels one transaction and refunds the money. |
Support is available on Live Chat 24/7. When you write, include your account number, channel, amount and transaction ID together so you get a faster reply.
What gets added to your 8www balance after the money comes in
Finishing the deposit isn't the end of it. On your first deposit there are a few things to check.
First deposit bonus
Your first deposit earns a 190% bonus, up to ৳25,000. To make the bonus withdrawable you must meet 14x terms, meaning you need to play through 14 times the bonus amount. Check the terms before you take the bonus.
Next time you top up
From your second deposit, reloads add 15%, and you get 0.8% cashback on daily play. Cashback and bonus are credited separately, so check the transaction list to see where each one went.
What you need for your first withdrawal
Before your first withdrawal you have to submit ID: national ID card, passport or driving licence — any one of them. Document checks usually take up to 2 hours. The first withdrawal can take up to 6 hours; after that it is normally done in about 37 minutes.
Keep your own records
How much you put in, how much bonus you got, how much wagering is left — noting down these three numbers saves a lot of confusion. If anything looks off, ask live chat for your deposit history.
Short answers to common questions
The deposit questions we get asked most, all in one place.
1How long after sending money does it show in my balance?
It usually lands in your balance within 2 minutes. With mobile banking it is almost always instant. Bank transfers can take a little longer if the reference code is missing or the network is slow.
2What is the minimum amount I can send?
The minimum deposit is ৳300. Anything lower and the form will not go through. Withdrawal needs at least ৳1,100, so there is no need to split the full amount into two steps unless you want to.
3Money was deducted but my balance did not go up — what first?
Wait 2 minutes first, because reconciliation often lags behind. Then message 24/7 live chat with the transaction ID, the method and the amount. Do not send the same money again — you could end up charged twice.
4Is there a separate charge on deposits?
We add no extra charge when you deposit — whatever amount you enter is what gets added to your balance. Mobile banking providers may apply their own fees, and those show up on their side of the statement.
5Can I deposit more than once in the same day?
Yes, each one is counted as a separate transaction. But the daily withdrawal limit is ৳25,000, so plan ahead before putting in a larger amount. VIP tiers raise this limit.
6What happens if I skip the reference on a bank transfer?
The money still arrives, but matching it to you takes time. You will then need to contact live chat with the slip or a screenshot. Next time, get into the habit of putting the code shown on your account in the remarks field.
7What do I need to submit before my first withdrawal?
A photo of any one document — national ID card, passport or driving licence. The check is usually done in 2 hours. The first withdrawal can take up to 6 hours; after that the money normally arrives in about 37 minutes.
8What should I do if depositing from the app fails?
Close the app and open it again first. If that does not work, log in to the same account through a browser and deposit there — that gets it done. If it keeps happening, install the latest version of the app.
Last step: open an account and make your first deposit
Registering takes two minutes. Then send ৳300 via mobile banking and the 190% first deposit bonus is added, up to ৳25,000. Want to play on your phone? Download the app, or do everything from the browser instead.