Answers to common questions about 8www
The questions that come up most are sorted into five sections: accounts, deposits and withdrawals, bonus terms, game rules and support. Every answer is kept short; where you need more detail, follow the link inside and read the full guide.
What you need to open an account and log in
We have put the questions that come up most before you start at the front. What the form asks for, what to do if you lose your password, and what the rule is on multiple accounts — all in one place.
1What details do I need to open a new account?
A working mobile number, your own name and a password are enough to get going. The number should be registered in your name, because withdrawals go to a mobile banking account on that same number. Write your name exactly as it appears on your ID, not a nickname. Adding your address and date of birth to the profile later makes the account complete.
2What if I forget my password?
On the login page, enter your mobile number and tap “Forgot password” — a code will reach your number. Enter the code and set a new password. If no code arrives, wait two minutes and try again; tapping again and again in a row can block the number for a while. If codes still don't come, tell 24/7 live chat and they will walk you through it step by step.
3Can two people in the same household open separate accounts?
One account per person. If more than one account is run from the same mobile number, the same bank account or the same device, bonuses can be cancelled and withdrawals held. Other family members are free to open an account in their own name using a separate number and a separate payment account — nothing blocks that.
How long deposits take to land, and how withdrawals work
With payment questions, timing and limits are what matter most. The table below gives the usual time for sending and withdrawing money through each method, followed by the rules step by step.
| Payment method | Deposit time | Withdrawal time |
|---|---|---|
| bKash | ২ minutes | 37 minutes |
| Nagad | ২ minutes | 37 minutes |
| Rocket | ২ minutes | 37 minutes |
| Upay | ২ minutes | 37 minutes |
| Bank Transfer | ২ minutes | 37 minutes |
These times are for normal transactions. Bank holidays or transfers late at night can add some delay, but once the amount reaches your balance the maths stays the same.
৪What is the minimum deposit?
The minimum deposit is ৳৩০০. You can send it through any one of bKash, Nagad, Rocket, Upay or bank transfer, and it usually reaches your balance within ২ minutes. Enter the reference code shown at the time of sending exactly as given; otherwise the amount gets stuck and can take time to be returned.
৫How long does a withdrawal take, and what are the limits?
The minimum withdrawal is ৳১,১০০, and you can take out up to ৳২৫,০০০ a day. Your first withdrawal goes through an identity check, so that one can take up to ৬ hours. Requests after that arrive in just ৩৭ minutes. Once the daily limit is used up, you can request again the next day.
৬Which documents do I need before withdrawing?
Before your first withdrawal you must send a photo of any one of three documents — national ID card, passport or driving licence. Checking usually wraps up within ২ hours of submitting the papers. The photo has to be clear, all four corners visible, and the name on it must match the account name.
How to read the bonus terms
No need to be lured in by big numbers; once you understand the terms, deciding is easy. The rules for first deposit, reload, cashback and referral are set out together below.
৭What exactly do I get on the first deposit?
১৯০% bonus on your first deposit, up to a maximum of ৳২৫,০০০. To take the bonus you have to wager the qualifying amount ১৪ times within ৭ days. Miss that window and both the bonus and any winnings from it are cancelled, so read the rule before you start.
৮How are reload and cashback different?
Every deposit after the first earns a ১৫% reload bonus. On top of that, ০.৮% of your daily play comes back as cashback, which is added to your balance with no wagering requirement. Cashback is worked out at the end of the day, so if you stop playing partway through, the rest of that day's play doesn't get mixed into the next day's.
৯How does the referral bonus work?
Send your own referral link to a friend. When they register and make a first deposit, ৳৩৫০ is added to your account as a bonus. Accounts opened by the same person or from the same device don't get this bonus, so trying to bump up the numbers can get it cancelled. The full rules are on the bonus page.
১০What actually changes when my VIP level goes up?
The higher your monthly play, the further you climb—Copper to Silver, Gold, Platinum and Titanium. Each tier raises cashback from 0.8% upward, pushes the daily withdrawal limit past ৳25,000, adds a birthday bonus, and from Platinum you get a personal manager. The figures for every tier are in the table on the bonus page.
How to choose a game on 8www Lobby
Slots, fishing, card games or live tables—which one to start with and what to look at before you pick. Answers to those questions are here.
১১What does RTP mean, and why should I check it?
RTP is the average share of all stakes returned to players over the long run. Across the 5,600 games it ranges from 95.1% to 97.7% depending on the title. A higher RTP is not a promise you win every round; it just means the return rate is slightly better over many rounds.
১২Which games can I start with on a small budget?
Slots and fishing games start from as little as ৳1 per bet, live tables usually from ৳5. If you're new, practice with small bets on Spribe's Rooster Rumble or Pragmatic Play's Fortune Ox. Instead of raising your bet every round, stick to a small slice of your balance so the cost never gets out of hand.
১৩Can I play on two devices at once?
Running the same account on two devices at the same time may close one session. When you switch phones, log out on the old device first. To use the app you need Android 8.0 or later, and the install file is 36MB—full details on the app page.
Where to get help if something goes wrong
If you don't get an answer or your money is stuck, live chat is the quickest route. No need to wait on the phone—you get a reply in writing.
১৪When is support available, and how should I write?
Live chat is open 24/7 and you can talk in Bangla. Keep your account number, the transaction time and a screenshot handy before you type, and the reply comes faster. Even for a complicated problem, just raise it in chat—you won't need to go anywhere else.
১৫The app won't install—what should I do?
Your phone needs Android 8.0 or later. The current version is ২.৮.১৬ and the file is 36MB. Once the download finishes, allow installs from unknown sources in Settings, or the file won't open. If it keeps closing, uninstall the old version and install fresh.
If you didn't find your answer here, message us in live chat, or just open an 8www account and start playing. To go back to the start page, head to Home.